Bless you, Logitech

The other day, I bought a new headset so that I could start using Skype. (I do have one with a mic somewhere, but I have no idea where that somewhere is.)

As always when I buy an item even vaguely electronics related - and, thus, encased in impenetrable plastic packaging - I have to prepare myself both psychologically and physically for the opening ceremony. So, even though the package was on the smallish side, I made sure that I had industrial strength, elbow length gloves  to ensure that I didn’t slice off a finger tip on a sharp edge; goggles to protect my eyes from flying shards of plastic; and a full array of cutting implements (hack saw, cross-cut, steak knife, chainsaw, pinking sheers, ice pick). I did my usual preparatory exercises, lifting a few weights to make sure I had sufficient arm-strength for the task. Then I set out to separate the headphones from their plastic-fantastic cocoon.

As I was making a surgeon’s determination about what instrument to start off with, I noticed that, on the back of the package, there was a small, marked out area (plastic intact, but outlined and more or less pre-cut)that looked like you could push it in. Once pushed in, it appeared that you might be able to have your first, all-important “I’m in” contact with the packaging.

So, I gingerly prodded at the flap-pish area and, amazingly, it was easy to push right in. With something to grab on to, I was able to easily and quickly peel off the back of the packaging. Miraculously, it came off in one piece.

Sure, there was still another layer to go through before I could actually get at the headphones and, given my years of experience with electronic packaging, I anticipated trouble.

There was none.

The headphones were easily extracted.

So bless you, Logitech for listening to your customers as they yelped in pain, reading those blood-stained letters pleading for a better way to package your products.

Now, Logitech may have done this years ago, but I think I’ve purchased a product from them more recently than that.

But whenever they came through with this breakthrough, it’s a most welcome one.

Would that other electronics products companies would follow their lead.

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